*click here to download a detailed package about this workshop

During this interactive workshop, you will explore theories and practices designed to strengthen your interpersonal and communication skills for stronger client relationships. You will be guided through exercises that will give you the opportunity to learn and test your skills simultaneously and in a safe and peer-supported environment.

This is a full day course.

what you’ll learn

  • Identify and address the barriers that arise in the lawyer- client relationship

  • Understand power and privilege in the justice system: how they affect both you and your client

  • Dissect the message: linguistics and communication theory

  • Active listening techniques and how to ask the right questions

  • Determine who your client is: recognizing circumstances, needs and capacities

  • Identify and managing client expectations

  • Get your clients engaged as collaborators

  • Create a framework for successful meetings and interviews: what to do before, during, and after

  • How to seek client feedback and why

  • Own your communication style: cultivating your brand

  • Work-life balance and wellness principles for lawyers

accreditation

This program is accredited by the Law Society of Ontario and contains 4 hours and 50 minutes of Professionalism Content and 1 hour of EDI (Equity, Diversity and Inclusion) Content.

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